Feedback and Complaints
LEAP welcomes your feedback and complaints. Without it we won’t know what is working well, and what needs to be addressed.
You can provide feedback, or make a complaint by phone, in person at our Head Office, or by submitting the ‘Contact’ form below on this page. If you would like access to LEAP’s Complaints Handling Policy, you can download that here.
If you submit a compliant, LEAP will investigate and will contact you to provide you with an outcome.
If you are not happy with the outcome, you may make a further complaint about LEAP to the NSW Ombudsman using their contact details below:
NSW Ombudsman’s Office Contact Details
Web link: https://www.ombo.nsw.gov.au/complaints/making-a-complaint
Email: nswombo@ombo.nsw.gov.au
General enquiries: (02) 9286 1000
TTY: (02) 9264 8050
TIS: 131 450
Mail or In-person: Level 24, 580 George Street, Sydney, NSW 2000
